Non-medical home care | Gulf coast of Alabama & Florida
Your Loved One Belongs at Home. We've Spent 20 Years Making That Possible.
Non-medical home care serving the gulf coast of Alabama and Florida. In-person assessments. Intentional caregiver matching. 24-hour availability.
In-home assessment: $25 — waived when care begins within 48 hours.
Antonio or Angelia picks up. No call center. No hold queue.
Years Serving South Alabama
Years Industry Experience
Client Cap - By Design
True Around-The-Clock care
Home care that starts with listening
You've been the one doing everything. The appointments. The medications. The moments in the middle of the night that nobody talks about. At some point, caring for someone you love stops being sustainable — not because you love them any less, but because you are one person.
Serenity Heart steps in as a consistent, vetted presence in your loved one's home. Not a stranger from a list — a caregiver matched to them specifically, through an in-person assessment we conduct before care ever begins.
Your loved one stays home. You get real relief. And when something changes at any hour, you reach a person — not a voicemail.
Built around what other agencies won't do
Before any caregiver walks through your door, we walk through it first. Before any match is made, we conduct an in-person assessment. Before we scale, we cap — because 50 clients means every one of them can actually reach us. These are not policy statements. They are operational decisions that cost us clients we could otherwise take. They exist because this work requires them.
We come to the home first
Before any caregiver is assigned, we come to you. We walk through the home, talk with your loved one, and understand what's actually needed. What someone writes on a form and what we find in person are rarely the same. $25 assessment fee — waived when care begins within 48 hours.
We match. We don't dispatch.
We don't pull the nearest available caregiver. We match based on skills, documented experience, and fit — the personality and communication style that will actually work for your family member. Those are not the same thing.
24-Hour care that's built for It
Most agencies offer 24-hour care as a checkbox. We specialize in it. Rotating shifts, structured handoffs, coverage protocols already in place before you ever call. We don't figure it out as we go. We already know how.
50 clients maximum — by design
More than 50 means less oversight, and less oversight means things fall through. The cap is what makes direct leadership access, caregiver consistency, and genuine accountability structurally possible.
Home care services in Baldwin & Escambia County.
What we provide :
- Personal care: bathing, dressing, grooming, transfers, mobility
- Medication reminders and daily routine coordination
- Meal preparation aligned with dietary and medical needs
- Companionship and meaningful engagement
- True 24-hour coverage — operationally built for it
Around-the-clock home care
Full-day, rotating-shift care for clients who cannot safely be alone. The staffing structure and protocols are already built before we ever walk through your door.
Dementia & Alzheimer's companion care
Memory-matched caregivers, consistent daily routines, and structured family communication for loved ones who need patience, familiarity, and a steady presence.
Respite care for family caregivers
Scheduled, reliable time off for the person who has been carrying all of it. You set the hours. We cover them. No pressure to commit to more than you need.
Long-distance family care management
For adult children managing a parent's care from another city or state. Structured updates, immediate contact when something changes, on-the-ground presence.
Adult disability home support
Consistent, relationship-based care for adults with physical or intellectual disabilities. Same caregivers. Same schedules. Routine and trust matter as much as the services.
How In-Home Care starts: no guesswork
From your first call to care in the home. No surprises.
You call. We listen first.
Before we talk about services or pricing, we talk about your situation. You'll reach Antonio or Angelia directly. We figure out together whether we are actually the right fit — and we will tell you honestly if we are not.
We come to your home.
If we move forward, we schedule an in-person assessment. We walk through the home, spend time with your loved one, and build a clear picture of what care should actually look like. Not what a form says — what we see.
We match the right caregiver. Care begins.
Based on the assessment, we match a caregiver by skills, experience, and fit. You know who is coming and why they were chosen — before they walk through the door.
Not sure where to start? Antonio or Angelia picks up.
Most of our conversations start exactly where you are right now.
Direct line. No hold music. No call center.
Antonio Ankum: 20 years watching home care fail people
He didn't start a business. He spent two decades watching this industry get it wrong.
The rule about caregiver respect is not a policy — it is a line he will not cross, even when it costs a client.
Antonio Ankum started doing this work at age 12. His grandmother ran a home care agency, and he grew up inside the business — not watching from the outside, but doing the work, seeing how it operated, and learning what happened when it did not operate right. He saw good caregivers burn out because nobody protected them from the weight of the work. He saw what elder neglect actually looks like — not in a news story, but up close, in the facilities and situations he encountered over more than two decades in this field.
Serenity Heart is the operation he built in response to what he spent 20 years watching go wrong. The 50-client limit exists because more than that means less oversight, and less oversight means things fall through.
Those decisions are Serenity Heart now. They exist in how the agency is structured — not in whether Antonio personally is the one in the room.
Who we serve in Baldwin & Escambia County — And who we don't.
We are a good fit for some families and not others. This section helps you know which.
Who our in-home care services are for
- An elderly parent or spouse who wants to remain in their own home
- A loved one with dementia or Alzheimer's who needs consistent, patient daily support
- A family caregiver who is burned out and needs scheduled, reliable relief
- An adult with a physical or intellectual disability who deserves dignified, relationship-based care
- A parent or grandparent whose adult children live out of state and need someone on the ground
When we'll tell you we're not the right fit
- Your loved one needs skilled nursing, wound care, or medical procedures — we are non-medical
- The level of physical assistance needed exceeds our scope — we will tell you directly
- A caregiver or company representative is subjected to disrespect or abuse — we end the relationship
- You are outside Baldwin or Escambia County, Alabama, or Escambia County, Florida
Serenity Heart holds one standard we do not negotiate: our caregivers are treated with respect. If a client relationship cannot maintain that standard, we end it. That is not a policy we apologize for. It is how we protect the quality of care your loved one receives.
What the right caregiver match actually does for families
Two families. Two situations. The same standard behind both.
– From Antonio Ankum, Owner — Serenity Heart
I have a client right now. He is in his eighties. He has both dementia and Alzheimer's — and by every clinical measure, he should be in a nursing facility. In this state, in this region, facilities have documented records of elder abuse and neglect. That is not a news story to me. It is a reality I have been close to for 20 years.
His health has declined over time — that is the nature of his conditions. But his days have structure. His caregivers know him. His family can reach someone who actually knows the full picture. His dignity is intact.
That is the difference between a caregiver who was assigned and a caregiver who was matched.
"He is home."
"We're more than pleased with our Care Giver, Ms. Laura. Since her arrival, her services have been unparalleled. Her dedication to her job and this family has been truly heaven sent".
Bill Stuckey, Family member of a current Serenity Heart client
Home Care Cost & Coverage: we'll be straight with you.
Transparent about what we accept today and what is coming.
We would rather have the cost conversation early than have you start with us and find out later. Call us and tell us what you're working with.
Direct Pay
Serenity Heart currently accepts private pay.
Poarch Creek Elder Services
May be eligible for services through the Elder Services program. Call us to find out.
Medicaid / Medicare - In active pursuit
We are actively pursuing accreditation for Medicaid and Medicare - 2026 target.
Schedule Your In-Home Assessment. No Commitment Required.
You do not have to have everything figured out before you call. You just need to make the call.
Call us and tell us what is happening.
Home Care questions answered -directly
The questions families ask before they call. Every answer is the same one you'd get if you picked up the phone right now.
What does "non-medical" home care actually mean?
Home care is non-medical — the daily living support that does not require a medical license: bathing, grooming, meals, medication reminders, light housekeeping, transportation, and companionship. Home health care is medical — skilled nursing, wound care, injections, therapies ordered by a physician. Serenity Heart provides non-medical care. If your loved one needs medical services in the home, we will tell you that directly and help you find the right resource.
How do you select which caregiver comes into the home?
After the in-person assessment, we match based on three things: the caregiver's specific skills and documented experience, their track record with clients who have similar needs, and fit — the less measurable but equally important question of whether this person is right for your family. We do not dispatch based on availability. We match based on the assessment.
Do I have to commit to full-time care right away?
No. We work with families across a wide range of needs — from a few hours of respite care per week to full 24-hour coverage. We start where you are. If your situation changes, your care plan adjusts with it.
What happens if something comes up at 2am?
You call us. Antonio or Angelia picks up. We specialize in 24-hour care, which means our team and communication systems are built for the situations that do not happen during business hours. This is not a promise we make to check a box — it is how the operation runs.
Is there a long-term contract required?
No long-term contract. Our care agreement is open-ended — there is no fixed term. Either party can end service with 14 calendar days' written notice. There is a minimum of 4 hours of care per week, which is the floor needed to maintain your loved one's caregiver assignment and continuity of care. If your situation changes, that conversation starts with a direct call to Tony or Angela.