Schedule Your In-Home Assessment — Gulf Coast Alabama and Florida.
The First Step Is a Conversation. Not a commitment.
You don't need a plan. You don't need to know what level of care fits. You just need to tell us what's going on.
Antonio or Angelia picks up. No call center. No hold queue. Assessment fee: $25 — waived when care begins within 48 hours.
Prefer to Write First? Send Serenity Heart a Message
Some families need a moment before they're ready to talk. The form works too. Tell us a little about what's going on and we'll follow up directly.
We read every message personally. You'll hear back from Antonio or Angelia — not a form letter.
Calling us is not a decision. It's a conversation.
Most people who call us waited longer than they should have.
Not because they didn't want help. Because asking for it felt like giving something up — like the moment a situation becomes officially harder than one person can manage.
It isn't. You tell us what's happening. We listen. We ask the right questions. And then we tell you honestly whether we can help. That's where every one of our client relationships has started. A phone call. No script on our end. No pressure on yours.
How In-home care starts: what happens after you call.
From your first call to care in the home.
You call. We listen.
Tell us what's going on — your loved one's situation, what has changed, what you are worried about. You don't need to have it organised. We will ask the right questions. If we think we can help, we will say so. If we can't, we will tell you that too.
We come to the home.
Every new client starts with an in-person assessment. We come to meet your loved one, see the home, and understand what is actually happening — not just what is on a form.
We match and begin.
Once the assessment is complete, we match a caregiver to your loved one based on their specific needs, conditions, and personality. You will know who is coming before they walk through the door. Then care begins.
About the in-home assessment.
Every new client starts with an in-person visit. We come to the home, meet the person, and see the full picture before we commit to anything.
Here is why Serenity Heart does it this way: what a family describes on a phone call and what we find when we walk into a home are rarely the same situation. The assessment is how we make sure the agency is actually ready to care for your loved one — not just ready to say yes.
$ 25
The in-home assessment is $25.
That fee is waived if care begins within 48 hours of the assessment.
If you are in an urgent situation, tell us when you call. We move as fast as we can.
Contact Serenity Heart in Atmore, Alabama
- Location
Still have questions? These pages answer the ones families ask most before they call.